Support
Installation
DraftThis page is a draft template and must be reviewed and confirmed (including legal review) before launch.
Which products include installation
Installation is offered for products marked "Freight + Installation". Whether installation is included or quoted separately is shown on each product page and at checkout.
What installation includes
[Draft] To be confirmed
Scheduling
Lead time: [Draft] To be confirmed. We'll contact you to agree a date; a preferred date entered at checkout is a request, not a confirmed booking.
Before we arrive
[Draft] To be confirmed
- Measure doorways, stairwells, lifts and corners on the route to the room.
- Tell us the delivery floor and whether there are stairs or a lift.
- Make sure the floor is level and able to carry the machine's weight.
- Arrange estate, building or gate access in advance.
Safety
Do not use a machine until installation is complete and you've read the manufacturer's instructions. Report any concern via a support request before use.
Need help with an order or product?
Send us a support request with your order number and photos — our team will reply on your ticket page.
Submit a request