Support
Frequently Asked Questions
DraftThis page is a draft template and must be reviewed and confirmed (including legal review) before launch.
Are prices VAT inclusive?
Yes. All prices are shown in South African rand and include 15% VAT.
How much is delivery?
Delivery is calculated at checkout from your address and the items you order. Where we can't calculate a rate, you'll see "Shipping Quote Required" and we'll confirm the cost before you pay. See Shipping & Delivery.
How long does delivery take?
Parcel items: [Draft] To be confirmed. Heavy goods: [Draft] To be confirmed. Machines: [Draft] To be confirmed.
Do you install machines?
Selected large machines are delivered and installed. Installation includes: [Draft] To be confirmed.
How do I track my order?
Use Order Tracking with your order number and email, or view orders in your account.
Can I return something I ordered online?
Yes — online purchases may be cancelled within the cooling-off period under the ECTA, and defective goods are covered by the Consumer Protection Act. See Returns.
What warranty do I get?
Every product carries at least the CPA's six-month implied warranty on quality. Additional warranty periods are listed on our Warranty page once confirmed.
How do I report a damaged or faulty item?
Submit a support request with your order number and photos of the item and packaging.
Need help with an order or product?
Send us a support request with your order number and photos — our team will reply on your ticket page.
Submit a request